Returns & Exchanges
At International Loft, we take pride in the quality of our global artisanal food products. If your order arrives damaged or incorrect, we offer a 30-day return window to ensure your complete satisfaction.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and photos of any damaged or incorrect items.
Receive Authorization
Our quality assurance team will review your request and provide a Return Merchandise Authorization (RMA) number for eligible perishable and non-perishable goods.
Pack with Care
Securely pack the items in their original packaging, ensuring all seals remain intact for non-damaged returns to maintain food safety standards.
Refund Processing
Once your return is inspected at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing